Privacy Policy
Effective Date: 01 Jul 2026
This Privacy Policy describes how we collect, use, store, and share personal information when you visit or make a purchase from our website. By using this website you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact details (name, email address, telephone number, shipping and billing addresses)
- Order and transaction information
- Payment information (processed securely by our payment providers – we do not store full credit card details)
- Account information if you create an account
- Technical data (IP address, browser type, device information, pages visited)
- Communications you send to us
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your order, account, or enquiries
- Provide customer support
- Improve our website and services
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Sharing Your Information
We share personal information with third parties only when necessary for the purposes described in this policy. This includes:
- Vendor and shipping partners – We share customer name, shipping address, contact details and order information with our vendors and shipping carriers so that your order can be fulfilled and delivered.
- Payment processors
- IT and hosting service providers
- Professional advisors (lawyers, accountants) when required
- Authorities when we are legally obliged to do so
We do not sell your personal information to third parties for marketing purposes.
4. International Transfers
Our business is based in Taiwan and Australia. Your information may be transferred to, stored, and processed in Taiwan, Australia or other countries where our service providers operate. By using our website you consent to such transfers.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
6. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, remember your preferences, and analyse traffic. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the site.
8. Data Security
We implement reasonable technical and organisational measures to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through the channels listed on our Contact page.
This Privacy Policy constitutes the entire agreement between you and us regarding the collection and use of personal information and supersedes any prior communications on the subject.