Shipping Policy
Effective Date: 01 Jul 2026
Thank you for shopping with us. Please carefully review the following Shipping Policy in its entirety prior to placing an order. By completing a purchase on this website you acknowledge that you have read, understood, and agreed to be bound by all terms set forth herein.
1. General Shipping Information
All orders are processed and shipped from Taiwan. Unless otherwise expressly agreed in writing prior to the placement of an order, all shipments will be dispatched via Taiwan EMS (Express Mail Service). Buyers who require an alternative carrier must contact us before completing their purchase so that a suitable arrangement can be confirmed. Requests made after an order has been placed may not be accommodated.
We reserve the sole and absolute right to refuse, cancel, or modify any order at any time for any reason, including but not limited to suspected fraudulent activity, unusual order patterns, or operational constraints. In the event of cancellation, the customer will receive a full refund of any amounts already paid.
2. Geographic Restrictions
We do not currently offer shipping to the United States of America. This restriction exists solely because we maintain established partnerships with local vendor partners who hold substantial inventory within the United States. Prospective customers located in the United States are strongly encouraged to contact these local partners in the first instance for the most efficient fulfilment experience. Notwithstanding the foregoing, genuine enquiries from U.S.-based customers are welcome and will be considered on a case-by-case basis.
In addition, we do not ship to jurisdictions or destinations that, in our sole discretion, present an elevated risk of fraudulent activity, chargebacks, or other commercial abuse. We reserve the unrestricted right to decline any order originating from, or destined for, such locations without further explanation.
3. Duties, Taxes, and Import Fees (DDU)
All international shipments are made on a Delivered Duty Unpaid (DDU) basis. The recipient is solely responsible for any and all customs duties, import taxes, value-added tax (VAT), brokerage fees, handling charges, or other governmental or private fees that may be levied by the destination country. These charges are determined by the customs authorities of the receiving country and are completely outside our control. We are unable to provide advance estimates of such fees and accept no liability for any costs, delays, or complications arising from the customs clearance process.
Failure by the recipient to pay required duties or taxes may result in the package being returned, abandoned, or destroyed by the local postal or customs authority. In such cases no refund will be issued for shipping charges or any associated costs.
4. Shipping Quotes for Unusual Destinations
Customers wishing to ship to remote, restricted, or otherwise non-standard destinations are welcome to request a manual shipping quotation prior to placing an order. Please contact us with the full delivery address and the items you intend to purchase. We will endeavour to provide a quotation within a reasonable timeframe; however, we are under no obligation to offer service to every location worldwide.
5. Order Processing & Dispatch Times
Orders are typically processed within 1–5 business days after payment clearance, subject to stock availability and order volume. Dispatch times are estimates only and are not guaranteed. We shall not be held liable for any delays caused by factors beyond our reasonable control, including but not limited to carrier disruptions, customs inspections, natural disasters, public holidays, or force majeure events.
6. Tracking & Delivery
Where available, tracking information will be provided once the shipment has been handed over to the carrier. Delivery times vary significantly by destination and are outside our control once the package leaves our premises. We strongly recommend that customers monitor tracking updates and ensure that someone is available to receive the package.
7. Risk of Loss & Insurance
Title and risk of loss or damage pass to the buyer upon delivery of the goods to the carrier. While we may, at our discretion, purchase limited carrier insurance, customers who require additional coverage are advised to arrange their own insurance independently.
8. Returns Related to Shipping
Claims for non-delivery, loss, or damage must be reported to us in writing within 14 days of the estimated delivery date (or within 7 days of actual delivery in the case of damage). Supporting evidence (photographs, carrier correspondence, etc.) will be required. Our liability, if any, shall be limited to replacement of the goods or a refund of the purchase price at our sole option. Shipping costs are non-refundable except where required by applicable law.
9. Reservation of Rights
We expressly reserve all rights to:
- Cancel any order and issue a full refund at any stage prior to dispatch;
- Refuse service to any individual or entity;
- Modify shipping methods, carriers, or routes without prior notice;
- Update this Shipping Policy at any time without individual notice to customers.
Continued use of the website after any changes constitutes acceptance of the revised policy.
10. Contact
For shipping-related enquiries, manual quotations, or clarification of any point contained in this policy, please contact us through the channels listed on our Contact page. We will respond as promptly as operational circumstances permit.
This policy constitutes the entire agreement between the parties concerning shipping and supersedes all prior communications on the subject.